Privacy Policy
This Privacy Policy explains how DeltaStream collects, uses, shares, and retains personal information when you use our website, applications, coaching features, and related services (collectively, the "Service").
1. Scope
This policy applies to personal information we process through the Service, including when you create an account, use training features, connect integrations, submit content, contact support, or visit our public pages.
2. Information We Collect
Depending on how you use DeltaStream, we may collect:
- Account and identity data, such as email, authentication identifiers, and profile fields.
- Training and program data, such as workout logs, set performance, progression history, and plan settings.
- Health-adjacent fitness data you choose to provide, such as body metrics, goals, and recovery-related inputs.
- Uploaded content, such as photos, files, and messages submitted during onboarding or coaching flows.
- AI coaching interaction data, including prompts, responses, and context needed to operate coaching features.
- Billing and subscription data, including plan status, transaction metadata, and payment provider references.
- Technical and usage data, such as device/browser information, IP address, logs, diagnostics, and analytics events.
- Third-party integration data, such as wearable or platform data when you connect external services.
3. How We Use Information
We use personal information to:
- Provide, maintain, and secure the Service.
- Compute and deliver plans, targets, progression, and other fitness outputs.
- Operate onboarding, coaching, support, and account management workflows.
- Process subscriptions, billing operations, and related records.
- Monitor reliability, prevent abuse, detect fraud, and enforce our terms.
- Improve product quality, safety, and performance, including model and feature evaluation.
- Comply with legal obligations and resolve disputes.
4. Legal Bases and Consent
Where required by applicable law, we rely on one or more legal bases to process personal information, including contract performance, legitimate interests, legal obligations, and consent. Where consent is required for specific processing, you can withdraw it at any time, subject to legal or operational limits.
5. Health-Related and Sensitive Data
Some data processed by DeltaStream may be considered sensitive or health-related in certain jurisdictions. We handle such data with additional safeguards where required by law and request additional consent where required for specific processing activities.
6. Sharing and Disclosure
We may share personal information with:
- Service providers that help operate the Service, such as hosting, authentication, payments, analytics, and customer support vendors.
- Integrated third-party platforms you choose to connect.
- Professional advisors, auditors, or legal authorities when required by law or to protect rights and safety.
- A successor entity in connection with a merger, acquisition, financing, reorganization, or asset transaction.
DeltaStream does not sell personal information.
7. International Data Transfers
DeltaStream may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
8. Retention
We retain personal information only for as long as needed for the purposes described in this policy, including providing the Service, maintaining security and audit records, complying with legal obligations, and resolving disputes. Retention periods vary by data type and context.
9. Security
We use technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No system is perfectly secure, and you should also protect your account credentials.
10. Your Rights and Choices
Depending on your jurisdiction, you may have rights such as access, correction, deletion, portability, restriction, objection, and withdrawal of consent. You may also be able to appeal a denied privacy request under local law.
To submit a privacy request, contact us at help@ironmentor.ai.
11. Cookies and Analytics
We and our providers may use cookies and similar technologies for authentication, security, performance, and analytics. Where required by law, we provide consent choices for non-essential technologies.
12. Children
DeltaStream is not intended for children. Under our Terms of Service, users must be at least 18 years old.
13. Region-Specific Disclosures
Additional disclosures and rights may apply based on where you live, including under U.S. state privacy laws, EEA/UK data protection laws, and other local frameworks. Where required, those rights are honored and not waived by this policy.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated in the Service and/or by email where required by law.
15. Contact
Questions about this Privacy Policy can be sent to help@ironmentor.ai.